IE University - IE Business School

Master in Customer Experience & Innovation

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What makes IE Business's
Master in Customer Experience & Innovation Different!

Human-Centered Design Focus

Develop skills to create impactful, human-centered designs that enhance products, services, and overall customer experience.

Immersive Innovation Labs

Hands-on Innovation Labs offer practical experience in design thinking, prototyping, and adaptive leadership in collaborative teams.

Industry Collaboration

Work on real-world projects with leading companies like IKEA, Santander, and IBM, gaining exposure to current market challenges.

Cutting-Edge Technology Integration

Learn to use the latest technologies and data-driven innovation tools to improve and anticipate customer needs.

Global Immersion Opportunities

Optional international study week with masterclasses, company visits, and networking in global business hubs

Know More about the IE Business Master in Customer Experience & Innovation Program

The Master in Customer Experience & Innovation empowers you to create impactful, human-centered designs in the product, service and experience sectors. By rethinking and redesigning the customer journey, you’ll enhance consumer interactions and drive substantial value for businesses. Through an immersive exploration of product innovation and management, service and experience design, business and growth strategy, and innovation skills. ..... Read More

Duration

10 Months

Where do graduates of IE Business's Master in Customer Experience & Innovation program land? Discover More!

Median Earnings after Graduation

EUR 90,000 /- year

Graduation Rate

87.00 %

Recruiters

IKEA Santander IBM Bain & Company L'Oréal AB InBev Novartis Interbrand Salesforce Google J.P. Morgan McKinsey & Company Amazon Accenture Deloitte

Prospective Job Roles

Customer Experience Specialist Innovation Manager User Experience (UX) Designer Strategic Designer Product Manager Business Transformation Manager Usability Consultant Chief Experience Officer (CXO) Chief Customer Officer (CCO) Interface Designer Information Architect Customer Insights Specialist Service Designer Customer Relationship Manager Innovation Consultant

Eligibility Criteria for IE Business's Master in Customer Experience & Innovation in Management program ?

Credential Evaluation Requirement

Mandatory English Proficiency Test

Mandatory GRE / GMAT Requirement

4 Year Bachelor’s Degree Requirement

Tuition Fees & Scholarship Opportunities!

Tuition Fees

EUR 37200/- PER YEAR

Application Fee

EUR 150/-

Scholarship Opportunities upto

USD 6 Million

Upcoming IE Business Events

We will be back Soon with Upcoming Events

What makes IE Business's
Master in Customer Experience & Innovation Different!

Human-Centered Design Focus

Develop skills to create impactful, human-centered designs that enhance products, services, and overall customer experience.

Immersive Innovation Labs

Hands-on Innovation Labs offer practical experience in design thinking, prototyping, and adaptive leadership in collaborative teams.

Industry Collaboration

Work on real-world projects with leading companies like IKEA, Santander, and IBM, gaining exposure to current market challenges.

Cutting-Edge Technology Integration

Learn to use the latest technologies and data-driven innovation tools to improve and anticipate customer needs.

Global Immersion Opportunities

Optional international study week with masterclasses, company visits, and networking in global business hubs

Know More about the IE Business Master in Customer Experience & Innovation Program

The Master in Customer Experience & Innovation empowers you to create impactful, human-centered designs in the product, service and experience sectors. By rethinking and redesigning the customer journey, you’ll enhance consumer interactions and drive substantial value for businesses. Through an immersive exploration of product innovation and management, service and experience design, business and growth strategy, and innovation skills. ..... Read More

Duration

10 Months

Where do graduates of IE Business's Master in Customer Experience & Innovation program land? Discover More!

Median Earnings after Graduation

EUR 90,000 /- year

Graduation Rate

87.00 %

Recruiters

IKEA Santander IBM Bain & Company L'Oréal AB InBev Novartis Interbrand Salesforce Google J.P. Morgan McKinsey & Company Amazon Accenture Deloitte

Prospective Job Roles

Customer Experience Specialist Innovation Manager User Experience (UX) Designer Strategic Designer Product Manager Business Transformation Manager Usability Consultant Chief Experience Officer (CXO) Chief Customer Officer (CCO) Interface Designer Information Architect Customer Insights Specialist Service Designer Customer Relationship Manager Innovation Consultant

Eligibility Criteria for IE Business's Master in Customer Experience & Innovation in Management program ?

Credential Evaluation Requirement

Mandatory English Proficiency Test

Mandatory GRE / GMAT Requirement

4 Year Bachelor’s Degree Requirement

Tuition Fees & Scholarship Opportunities!

Tuition Fees

EUR 37200/- PER YEAR

Application Fee

EUR 150/-

Scholarship Opportunities upto

USD 6 Million

Upcoming IE Business Events

We will be back Soon with Upcoming Events

Explore other IE Business programs

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Duration
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Duration
16 MONTHS

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Duration
17 MONTHS

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Duration
11 MONTHS

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Duration
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Frequently Asked Questions

Get all your questions answered about Master in Customer Experience & Innovation by IE Business

The program is a full-time, 10-month course held in Madrid, divided into three terms combining academic learning and hands-on projects.
Applicants need a bachelor's degree, English proficiency, and may be required to submit GMAT, GRE, or IE Global Admission Test scores, plus an interview.
Yes, the first term includes a common core with students from marketing, communication & sales programs focusing on business fundamentals.
After the core period, students specialize in Customer Experience & Innovation with options for certificates and international experiences.
Yes, students collaborate with companies like IKEA, Santander, and IBM on practical CX and innovation projects.

Contact us

For any queries, please feel free to reach out to us!

email
Email

grad.admissions@ie.edu

call
Phone

+34 915 689 610